Only 32% of SME businesses have sought external advice or information on matters affecting their business in the last 12 months.
Source: BIS

Less than 5% of SME businesses had significantly increased growth plans for the coming 12 months.
Source: BIS

Of the SME businesses that sought advice in the last 12 months, 28% needed help with their business strategy.
Source: BIS

70% of businesses questioned didn’t seek advice o key issues because they felt it was too expensive.
Source: BIS

61% of business owners didn’t know where to go for business support and advice.
Source: BIS

49% of start-up businesses will cease trading within 5 years.
Source: BIS

42% of SME businesses view cash-flow as being an obstacle to the success of their business.
Source: BIS

38% of SME businesses sought finance to support working capital and cash-flow.
Source: BIS

Only 28% of SME businesses increased their annual turnover in the last 12 months.
Source: BIS

Only 41% of SME businesses anticipated a profit / surplus increase when compared with the previous 12 months results.
Source: BIS

Small Business demand for external finance is at the highest level seen since December 2007.
Source: BIS

8% of SME businesses anticipated closure or a transfer of ownership in the next 12 months.
Source: BIS

Only 39% of SME’s were ‘very confident’ of success when applying for finance.
Source: BIS

Of the SME businesses that sought advice in the last 12 months, 51% needed help with their key financial issues.
Source: BIS

Only 11% of SME businesses are planning to move premises in the next 12 months.
Source: BIS

Only 34% of SME businesses reported any new or significantly improved processes in the last 12 months.
Source: BIS

Just over 50% of SME businesses delivered new or significantly improved products or services in the last year.
Source: BIS

76% of failed businesses suffered from either weak financial management or weak marketing capabilities.
Source: BIS

Businesses with fewer than 20 employees have only a 37% chance of surviving four years and only a 9% chance of surviving 10 years.
Source: BIS

Over 25% of owners feel their marriage or personal partnership have been adversely damaged by their business and are left too tired for sex. Source: BIS

Only 35% of SME businesses felt they have a ‘very good’ relationship with their bank.
Source: BIS

62% of business owners didn’t feel they could trust the business advice that was currently on offer.
Source: BIS

48% of owners didn’t feel that the right type of advice existed currently for their business.
Source: BIS

Only 16% of businesses had used some form of business mentor in the last 12 months.
Source: BIS

87% of consumers believe that SME businesses are a critical element of the overall economic health.
Source: BIS

48% of SME owners say what they need most to stay afloat through the recession is more customers.
Source: BIS

Of the small businesses that sought advice in the last 12 months, 23% needed help with their marketing and advertising.
Source: BIS

Only 39% of SME businesses have recruited new employees in the last 12 months.
Source: BIS

Just 30% of SME businesses are planning to recruit any new staff in the coming year.
Source: BIS

14% of SME businesses feel they will need to lose staff in the next 12 months.
Source: BIS

Less than 40% of SME businesses plan to undertake any staff training in the next 12 months.
Source: BIS

Less than 40% of SME businesses invested in training to develop Leadership and Management skills.
Source: BIS

Over 40% of SME businesses have no idea how much their recruitment and selection costs.
Source: BIS

80% of business owners admitted to having a problem in successfully balancing the competing demands of work and home.
Source: BIS

Every business owner deserves the right to learn how to increase sales, multiply their profits with our help you can!
Source: BIS

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Privacy Policy


We have a legal duty to protect the privacy of all personal and business data obtained from you while you are using this website.

This privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.

This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it.

Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.

Changes to this policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

1. Who manages this website? is managed and delivered by The One Point, on behalf of BBE.

2. What information do we collect and how do we use it?

Depending on which services you use on this website, you may be asked to provide information, or we may collect information from you as explained below.

We may send you newsletters or information about our service. However if you'd rather we didn't, simply e-mail us at  entering your e-mail address in the e-mail.

Sometimes we send information or offers to selected groups or users on behalf of other organisations.

When we do this, we do not give that organisation your name and address. If you do not wish to receive such information please tick the appropriate box on the registration form.

2.1 Information that you provide to us

We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities, in order to complete your request or transaction. This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.

We only retain this information where required to do so by law - for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered with our website.

If you are a registered user, we may use your details to offer personalised or local services, to notify you of changes to our service, to ask your opinions and to help us to improve our services. When you register with the site, you can choose to store information in your ‘Members Page' area, for example to save the results of tools that you have completed or downloaded.

In order to provide the information, products or services that you have requested we will share your data as required with other organisations - for example with a sponsor organisation if you request specific products or services to ensure we are able to complete your request or transaction.

2.1.1 The Better Business Expert (BBE) Membership

When you register with this website, or use certain services, you will be asked to register and obtain a User ID and password from BBE, or to enter your existing User ID and password. Your name, User ID, password and email address will be securely stored on The One Point servers. Certain transactions or services, such as The Financial Health Check, will also require you to enter 'known facts', which are information known to yourself, in order to enrol for that product or service.

2.2 Website usage information

As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:

Web usage information is collected by our web server and from other sources including page tagging techniques using JavaScript and cookies. We use IP addresses and cookies to analyse website usage trends, understand user journeys and gather broad demographic information for aggregate use. IP addresses and our cookies are not linked to personally identifiable information.

The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for, products ordered, information printed, tools used, subscriptions and referrals made, some truncated postcode or telephone area code information entered on forms (which is not traceable back to you) and other information relating to your usage of our website.

Where you are a registered user of our website and have logged in, we may collect web usage information to enable us to build a demographic profile.

We may also use web usage information to create statistical data regarding the use of our website and we may then use or disclose that statistical data to others for marketing and strategic development purposes, however, no individual identities will or can be identified in such statistical data.

2.2.1 Cookies

Cookies are small pieces of data given to your browser by a website which may be stored as text files in the cookie directory of your computer. Cookies are not programs and cannot collect information from your computer. They do not damage your computer and are defined as "a piece of text stored on a user's computer by their web browser. A cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data" (source: Wikipedia, 2011).

Each website may send cookie data to your browser which may save it if your browser's preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website. A website cannot access your cookie directory or information on your computer, instead relevant cookies are included by your browser within each request you make to the website. A website can only obtain cookie data that your browser sends to it.

You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options.

Switching off cookies will still allow you to view the majority of content on our site, however, it will prevent you logging in and so accessing personalised information. It will also stop us remembering your login User ID if you ask us to do so, and may restrict your use of our interactive tools and of some services available through linked sites.

2.2.2 Further information about cookies

For further information about cookies, please refer to:

You can also:

3. Information sharing and disclosure

We will only disclose your information to others where there is a lawful basis to do so. We will not disclose your information except where:

We will not sell, rent or disclose your information to any third parties other than those set out in this privacy policy without your consent. We do not transfer your personal information outside of the European Economic Area.

4. Third party content and linking to other websites

This website contains links to many other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.

This privacy policy applies only to our website. We are not responsible for privacy practices within any other websites. You should always be aware of this when you leave this website and we encourage you to read the privacy statement on any other website that you visit.

We embed external content from third-party websites such as YouTube, Twitter and LinkedIn including cookies. This content is not published on our website. It is delivered using devices and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.

See for example:

5. Security

We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. We use industry-standard SSL encryption software when processing sensitive information such as usernames and passwords.

6. Your access to your information

You have a right to request a copy of any personal information that we hold about you.

You will be asked for appropriate identification when you request copies of personal information.

If you register with this website, your account will include a personal storage area called ‘My membership Page'.

You can access and change your stored information at any time by logging in.